3CX is the developer of 3CX Phone System and 3CX WebMeeting. 3CX Phone System for Windows is a software-based, open standards platform which innovates communications and replaces proprietary PBXs. 3CX WebMeeting is a hassle-free web conferencing solution which leverages WebRTC technology, eliminating the need for any plugins or clients.

With 30,000 customers worldwide, some of the world’s leading companies and organizations use 3CX Phone System, including Boeing, McDonalds, Hugo Boss, Ramada Plaza Antwerp, Harley Davidson, Wilson Sporting Goods and Pepsi.

Maintaining its global presence, 3CX has offices in the U.S., U.K., Germany, Hong Kong, South Africa, Russia and Australia and others.

3CX is a robust, fully equipped communications system, which allows you to communicate with your colleagues and customers – anywhere, anytime.

Here is a breakdown of why 3CX is the solution for your business:

  • Telephony: Web client and mobile apps for remote working
  • Video: Included in your system, no add-ons needed
  • Live Chat: Talk with your customers in real time via your website or WhatsApp!
  • SMS: Allow your customers to interact with you instantly
  • Integrations: CRMs and Microsoft 365
  • Low Cost: Save on your phone bills, add ons and hardware
  • Flexible: Keep your numbers, choose your phones and your provider
  • Secure: 3CX includes advanced security features
  • Install anywhere: Hosted or on-premise, MiniPC, Hyper-V, VMware or KVM!
  • Backed by the vendor, supported by us
  • 600,000+ customers globally

You can trial a fully equipped 3CX System today!

Download 3CX
Our team will gladly give you a quick demo and answer any questions!

3CX Apps & Features

3CX enables you to take your extension with you wherever you go. With apps for Android, iOS, web browsers and Windows, you are guaranteed to be kept in the loop, always and everywhere. What’s more, customers can instantly reach you directly from your website with the 3CX Live Chat and WhatsApp integration.

3CX Apps for Android & iOS Device

  • Make and take calls from anywhere
  • Video Conferencing
  • Instant Messaging and Chat
  • Answer WhatsApp messages
  • Conference Calls
  • Free VoIP calls with your smartphone
  • Encrypted and Secure

User-friendly Web Client / Desktop Apps

  • Work from anywhere – multifunctional web app with inclusive UC features
  • Call from your browser, control your IP phone or smartphone
  • Answer customer queries from live chat, WhatsApp and SMS from one interface
  • Video conferencing at the click of a button
  • Native Desktop App for calls
  • Launch calls directly from your CRM
  • Integrate seamlessly with Microsoft 365
  • View the status of your colleagues

3CX Live Chat: Next Level Customer Communications

  • Chat with your customers on your website
  • Create Chat queues
  • Answer from your webclient or 3CX App
  • Transfer chats to other team members
  • Elevate a chat to a call or a video with a click
  • Chat reporting available
  • Chat monitoring feature for Managers!

WhatsApp Integration

  • Manage WhatsApp messages directly from one platform
  • Messages are logged, to ensure no response violates company policies
  • Staff do not need to give out their personal WhatsApp numbers
  • Chat conversations are logged centrally
  • WhatsApp messages can be sent to a queue of agents to share the load

Send & Receive Business SMS / MMS

  • Send SMS / MMS to your customers
  • Route SMS to multiple agents so no message goes unanswered
  • Keep personal mobile numbers private

Integrated Video Conferencing

  • Free for up to 250 participants
  • Initiate with a single click
  • Video conference dial-in
  • Create as a conference or a webinar
  • Remote control assistance for quick & easy troubleshooting
  • Pre-upload PDFs before meetings
  • Includes a whiteboard
  • Share your screen
  • Polling tool
  • Record your videos
  • Includes chat

The 3CX Call & Contact Center

With 3CX you get advanced call center features. Increase your customer service, sales, boost productivity and offer support with 3CX’s contact center technology.

  • Switchboard and wallboard
  • Call Center Reporting – user activity, team queue, SLA and more!
  • Queue Strategies and real-time statistics – round robin, hunt by threes and more
  • Call & Chat Monitoring available for Managers
  • Integration with Microsoft 365
  • CRM integration with popular CRMs – Salesforce, Freshdesk and more
  • 3CX CRM API to develop your own CRM integration
  • Call Recordings
  • Hot Desking
  • Create your own call flows with 3CX CFD

Slash Costs

With 3CX, your ongoing telco costs will be reduced significantly.

  • Decrease your Phone Bill by up to 80%
  • Licensing based on number of simultaneous calls and not extensions
  • Make free interoffice calls and branch calls
  • Free calls to remote workers with web client and iOS / Android apps
  • Use prominent SIP trunks to reduce outbound call charges
  • Eliminate 800 number phone bills with WebRTC integration
  • Use International DIDs & IP Telephony so customers can call in at competitive rates

Security & Backup

When it comes to VoIP security, 3CX sets the standard. 3CX’s inbuilt security features have been exclusively developed to protect your PBX system from attacks.

  • Increased secure web server configuration
  • Automatic detection & blacklisting of SIP attack tools
  • Global IP Blocklist automatically updated for participating PBXs
  • Traffic to 3CX apps is encrypted via the 3CX Tunnel
  • Voice traffic is encrypted via SRTP
  • Automatic generation and management of SSL certs
  • Qualys labs A+ rating and Immunilabs A Rating
  • Automatic failover for instant backup
  • Encryption between browser and the website ensured via HTTPS
  • Limit access to 3CX management console based on IP

Call Flow Designer

By utilising 3CX’s Call Flow Designer you can handle incoming calls effectively, efficiently and much faster. Here are just a few examples of how 3CX can improve your customer service:

  • Call routing based on customer authentication
  • Automatic outbound dialler
  • Callback scheduler
  • Credit Card Authentication
  • Phone Orders
  • Surveys
  • Automated Text to Speech & Speech to Text in 120 languages

CRM Integration

3CX CRM integration can improve customer satisfaction, increase staff productivity and save you time. It supports all major CRMs including Salesforce, Microsoft Dynamics, Hubspot and more!

This is how it can help you:

  • Call journaling
  • Creates a new customer record for new numbers
  • Saves agents time searching
  • Chat journaling when using 3CX Live Chat
  • Call logging in your CRM records – even when using 3CX Apps!

Hotel PBX

3CX’s hotel module enables you to provide high-end service, minus the cost. The Hotel Module is optimised for internal and guest communication with features such as:

  • Check-in/out of Guests
  • Sets extension to match guest name
  • Billing of external calls
  • Scheduling of wake-up calls
  • Blocking of external calls in vacant rooms

Download 3CX
Our team will gladly give you a quick demo and answer any questions!

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners. View more
Cookies settings
Accept
Decline
Privacy & Cookie policy
Privacy & Cookies policy
Cookies list
Cookie name Active

Privacy Policy

Last Updated: Nov 10 2021 Thank you for visiting the Privacy Policy of 247.Systems - Lyseis Pliroforikis E.E.. This Privacy Policy explains how 247.Systems - Lyseis Pliroforikis E.E. (collectively, “247.Systems - Lyseis Pliroforikis E.E.”, “we”, “us”, or “our”) collects, uses, and shares information about you (“you”, “yours” or “user”) when you access or use our websites (“Services”). Users are responsible for any third-party data they provide or share through the Services and confirm that they have the third-party's consent to provide such data to us.  

Information We Collect

We may collect and combine information about you when you access or use the Services, including: Contact Information: such as:
  • address (street address, city, state, zip code)
Log and Usage Information: such as browser type you use, hardware model, operating system, IP address, unique device identifiers, access times, pages viewed, links clicked, and browsing behavior such as time spent, what site you came from, what site you visit when you leave us, and browsing behavior.  

How We Use Your Information

We use information we collect about you to provide, maintain, and improve our Services and other interactions we have with you. For example, we use the information collected to:
  • Facilitate and improve our online experience;
  • Provide and deliver products and services, perform authentication, process transactions and returns, and send you related information, including confirmations, receipts, invoices, customer experience surveys, and product or Services-related notices;
  • Process and deliver promotions;
  • Respond to your comments and questions and provide customer service;
  • If you have indicated to us that you wish to receive notifications or promotional messages;
  • Detect, investigate and prevent fraudulent transactions and other illegal activities and protect our rights and property and others;
  • Comply with our legal and financial obligations;
  • Monitor and analyze trends, usage, and activities;
  • Provide and allow our partners to provide advertising and marketing targeted toward your interests.
 

How We May Share Information

We may share your Personal Information in the following situations:
  • Third Party Services Providers. We may share data with service providers, vendors, contractors, or agents who complete transactions or perform services on our behalf, such as those that assist us with our business and internal operations like shipping and delivery, payment processing, fraud prevention, customer service, gift cards, experiences, personalization, marketing, and advertising;
  • Change in Business. We may share data in connection with a corporate business transaction, such as a merger or acquisition of all or a portion of our business to another company, joint venture, corporate reorganization, insolvency or bankruptcy, financing or sale of company assets;
  • To Comply with Law. We may share data to facilitate legal process from lawful requests by public authorities, including to meet national security or law enforcement demands as permitted by law.
  • With Your Consent. We may share data with third parties when we have your consent.
  • With Advertising and Analytics Partners. See the section entitled “Advertising and Analytics” below.
 

Advertising and Analytics

  We use advertising and analytics technologies to better understand your online activity on our Services to provide personalized products and services that may interest you. We may allow third-party companies, including ad networks, to serve advertisements, provide other advertising services and/or collect certain information when you visit our website. Third-party companies may use pseudonymized personal data (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visit to this website in order to provide advertisements about goods and services likely to be of interest to you, on this website and others. To learn more about Interest-Based Advertising or to opt-out of this type of advertising, you can visit AboutAds.info/choices or www.networkadvertising.org/choices. Some third-party companies may also use non-cookie technologies, such as statistical IDs. Please keep in mind that your web browser may not permit you to block the use of these non-cookie technologies, and those browser settings that block cookies may have no effect on such techniques. If the third-party company uses the non-cookie technologies for interest-based advertising, you can opt out at www.networkadvertising.org/choices. Please note the industry opt out only applies to use for interest-based advertising and may not apply to use for analytics or attribution. Some websites have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals.    

Google Analytics

We use Google Analytics, an analytics service provided by Google LLC. We use this service to help analyze how users use the Service, with a view to analyzing usage across devices and offering improvements for all users. To learn more about Google Analytics, please visit their Privacy Policy. To opt-out of this feature by installing the Google Analytics Opt-out Browser Add-on, please click here.  

Data Security

We implement commercially reasonable security measures designed to protect your information. Despite our best efforts, however, no security measures are completely impenetrable.  

Data Retention

We store the information we collect about you for as long as necessary for the purpose(s) for which we collected it or for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations.  

EU Privacy Rights

Individuals located in certain countries, including the European Economic Area (EEA) and the United Kingdom, have certain statutory rights under the General Data Protection Regulation (GDPR) in relation to their personal data. To the extent information we collect is associated with an identified or identifiable natural person and is protected as personal data under GDPR, it is referred to in this Privacy Policy as “Personal Data”. Data Subject Access Requests Subject to any exemptions provided by law, you may have the right to request:
  • a copy of the Personal Data we hold about you;
  • to correct the Personal Data we hold about you;
  • to delete your Account or Personal Data;
  • to object to processing of your Personal Data for certain purposes;
To access your privacy rights, send us an email at cs@247.systems. We will generally process requests within one month. We may need to request specific information from you to help us confirm your identity and/or the jurisdiction in which you reside. If your request is complicated or if you have made a large number of requests, it may take us longer. We will let you know if we need longer than one month to respond. Legal Bases For Processing Personal Data We may process your Personal Data under applicable data protection law on the following legal grounds:
  • Contractual Necessity: we may process your Personal Data to enter into or perform a contract with you.
  • Consent: where you have provided consent to process your Personal Data. You may withdraw your consent at any time.
  • Legitimate interest: we process your Personal Data to provide our Services to you such as to provide our online user experience, communicate with you, provide customer service, market, analyze and improve our business, and to protect our Services.
 

Age Limitations

Our Service is intended for adults ages 18 years and above. We do not knowingly collect personally identifiable information from children. If you are a parent or legal guardian and think your child under 13 has given us information, please email or write to us at the address listed at the end of this Privacy Policy. Please mark your inquiries “COPPA Information Request.”  

Changes to this Privacy Policy

247.Systems - Lyseis Pliroforikis E.E. may change this Privacy Policy from time to time. We encourage you to visit this page to stay informed. If the changes are material, we may provide you additional notice to your email address or through our Services. Your continued use of the Services indicates your acceptance of the modified Privacy Policy.  

Newsletters

You can opt out of receiving our marketing emails and/or newsletters by contacting us as described under “Contact Us” below. We may still send you transactional messages, which include Services-related communications and responses to your questions.  

Storage of Information in the United States

Information we maintain may be stored both within and outside of the United States. If you live outside of the United States, you understand and agree that we may transfer your information to the United States, and that U.S. laws may not afford the same level of protection as those in your country.  

Contact Us

If you have questions, comments, or concerns about this Privacy Policy, you may contact us at:
  • https://247.systems/contact-us/
  • cs@247.systems
  • +302104400044
Save settings
Cookies settings